For agencies and service providers

Sell projects whose dates are still open when the contract is signed.

ioumi handles payment processing for agencies and service providers, from the tailored offer and the contract with e-signature to the last retainer installment. Setup, workshop and ongoing support sit in one payment plan, and the dates nobody knows yet at closing, you trigger yourself later.

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5.0
VERY GOOD | ProvenExpert

Built for everyone who prices projects individually

When every project looks different and no standard package fits into a checkout, that’s exactly where ioumi comes in: with a tailored offer, its own contract and its own payment plan. From a €500 consulting package to a multi-year contract in the six figures.

AI & automation agencies

Implementation projects with analysis, build and ongoing support: each phase gets its own payment, triggered when the phase actually starts.

Web & digital agencies

Websites, shops and software are priced individually: a deposit at signing, partial payments by milestone, the final payment at launch.

Marketing & performance agencies

A setup fee plus a monthly retainer as a flat support fee, not as a bank of hours. Support starts automatically with the last setup payment.

Consulting & employer branding

Workshop, concept and implementation depend on dates that are still open at closing. That’s exactly what manual triggers are for.

IT & software service providers

Implementation by milestones, maintenance afterwards as a monthly contract. If the go-live date moves, the payment moves with it. For freelancers too.

Production & creative services

Film, photo and events: a deposit at booking, the final payment after sign-off. You often don’t know the shoot date at closing, so you set the trigger later.

Reasons to choose ioumi:

  • Made in Austria
  • GDPR compliant
  • EU hosting
  • eIDAS signature
  • 5.0 on OMR Reviews
  • 5.0 on ProvenExpert
ioumi Deals

From the tailored offer to the last retainer installment

This is how a project runs with ioumi, from the first offer to ongoing support:

Offer

01

From your template: line items, effort and price calculated individually. Your sales team no longer writes offers in the accounting software.

Payment plan

02

Deposit, setup, workshop, milestones and retainer in one plan, with dates or manual triggers for each payment.

Signature

03

Your client signs by e-signature under eIDAS, with your terms and conditions and the terms you agreed for this project.

Processing

04

As soon as your client has added their payment method, ioumi collects the payments automatically and issues the invoices. No copying data into your invoicing software.

Book a no-obligation demo call now More about ioumi Deals
ioumi Payment Links

A link instead of an offer: for anything with a fixed price

Website audit, workshop ticket or a ready-made package? You don’t need an individual contract for that. The checkout runs in the same system as your projects.

Product

01

Audit, workshop or package at a fixed price: you set up your standardized offer.

Payment options

02

One-time payment, subscription or installments: your client chooses right in the checkout.

Link & payment

03

Share the link in your offer, by email or on your website, and clients book on their own.

Invoice

04

The invoice is created automatically and sent right away.

Book a no-obligation demo call now More about ioumi Payment Links

The benefits for your project business

From the offer and the project phases to your sales team’s commissions: these are the details that make the difference day to day.

One run instead of four tools

Today it usually goes like this: offer in the invoicing software, contract through a signature tool, data copied back into the invoicing software by hand, payment by bank transfer and chasing it up when nothing arrives. With ioumi, the signed contract turns straight into the payment plan, and that turns into collection and invoice.

  • No copying data between offer, contract and invoicing tools
  • Payments are collected instead of transferred, no more chasing
  • Change amounts, dates and descriptions with an amendment, your client countersigns, then the new plan applies
Digital signature being drawn with a stylus on a screen (e-signature on a project contract)

Payment plans that follow your project

Deposit, setup, workshop, milestones and retainer can be freely combined in one contract. Every single payment gets its own trigger, even if the date is still open at closing:

Plan structure
  • Deposit plus final payment
  • Up to 99 individual payments
  • Setup plus retainer
  • Workshop plus setup plus retainer
  • Milestone payments
When payments are due
  • At signing
  • At contract start
  • On a fixed date
  • Relative to the previous payment
  • Triggered manually in the dashboard
What it costs
  • Several options to choose from
  • Discounted one-time payment for faster cash flow
  • Surcharges and discounts per option

Example: the workshop starts as soon as your sales rep has scheduled it, so you trigger that payment manually. The setup phase splits into a deposit and a payment on completion. And with the last setup payment, the twelve-month support period starts automatically.

“Several members of our mastermind already use ioumi, and everything that used to be a real headache is now combined in one tool.”

Patrick Wind
Patrick Wind Founder of Europe’s #1 Mastermind Forbes 30 Under 30

Payment methods

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • SEPA Direct Debit

You see what’s coming in and what you need to trigger

The dashboard shows your cash flow forecast for the coming months, all open payments and active contracts. And it shows you which projects are still missing a date or have a trigger waiting for your approval. You pay your sales team’s commissions based on money actually received, because contract, invoice and payment are linked.

ioumi dashboard with payment history, a forecast for the next six months and contract pipeline

Open items take care of themselves

ioumi automatically retries failed payments three times within six days and sends your client an email reminder each time. They can fix their payment method themselves in the customer portal or settle the open installment directly. Only if every attempt fails are you notified.

  • Three automatic payment attempts with reminders, without you lifting a finger
  • No more phone calls chasing overdue project invoices
  • E-signature and every payment with an audit trail: if push comes to shove, you have a ready-to-hand-over package for debt collection
Automatically generated invoices with PDF and CSV export in ioumi

Fits your setup

Through API, webhooks and automations, ioumi slots right into your processes:

  • CRM integration: fill the offer from your CRM, signature and contract data flow back
  • Kick off project management as soon as the contract is signed
  • Trigger a follow-up at contract end automatically
  • Notifications in Slack, Teams and more
  • Send conversions back to Meta and other ad platforms
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ioumi for agencies and service providers at a glance

Offer and contract
Offer Priced individually from your template, without a detour through the accounting software
Contract terms Project terms per contract plus your saved terms and conditions, both version-safe in the contract PDF
E-signature Legally valid under the eIDAS Regulation (EU) No 910/2014, with a complete audit trail
Contract changes Adjust amounts, dates and descriptions of future payments or end the project, via an amendment for countersigning
Branding Offers, contracts, emails and customer portal in your logo and your colors
Payments
Payment plan Deposit, setup, workshop, milestones and retainer freely combinable, from €500 up into the six figures
Payment triggers At signing, at contract start, on a fixed date, relative to the previous payment or triggered manually
Open dates Add payments without a fixed date later, or trigger them yourself in the dashboard
Payment methods Visa, Mastercard, American Express, Apple Pay, Google Pay and SEPA Direct Debit, selectable per offer
Failed payments 3 automatic payment attempts in 6 days, customer portal for self-service settlement
Cancellation Cancel invoices and issue credit notes directly in ioumi
Money and accounting
Invoices Automatic with every payment, in your name, with your own number sequence
Accounting Monthly export with all invoices, payments and fees for your accountant
Payouts Weekly and automatic to your bank account, after a 7-day security period
Contracting party You, 100%: ioumi is not a reseller
Platform and terms
Team & commissions Team member access with individual permissions, commissions for your sales team based on money received
Overview Cash flow forecast, open payments and due triggers in real time
Integrations Public API, webhooks and magic links from your CRM, automations via make.com, Zapier or n8n
Migration We migrate running projects and payment plans together with you, via CSV or API
Data protection GDPR compliant, hosted in the EU, data processing agreement included
Contract term Cancel monthly, export your contract and payment data at any time
Support Personal support in English and German, including when moving running projects
Price Free plan with no monthly base fee, paid plans from €39 per month
Software Made in AustriaeIDAS-compliant digital signaturesSoftware hosted in EuropeIn the Startup Vorarlberg incubation programGDPR compliant

Getting started costs nothing: on the Free plan you pay no monthly base fee, only a transaction fee on the payment volume processed. Paid plans start at €39 per month, and for high project volumes we agree on individual terms. Let us show you ioumi using one of your own projects.

Schedule a no-obligation demo call now All plans on the pricing page

Still have questions? Here are the most important answers.

  • How flexible are the payment plans in ioumi?

    One-time payment, down payment plus installments, subscription or combinations, several options to choose from, triggered on signature, contract start, a date or manually. More on ioumi Deals. Read the full answer

  • Which payment methods can my customers use?

    Visa, Mastercard, American Express, Apple Pay, Google Pay and SEPA Direct Debit. You decide which ones are available for each offer. Read the full answer

  • What happens if a payment fails?

    ioumi retries the collection automatically, notifies your customer and shows you the status in the dashboard. You only step in where it's needed. Read the full answer

  • What happens with a chargeback?

    Possible with SEPA Direct Debit. Depending on your plan, a payment dispute costs €20 to €30, and your claim remains valid and documented by the contract and audit trail. Read the full answer

  • Are the digital signatures legally valid?

    Yes, the e-signature complies with the eIDAS Regulation (EU) No 910/2014, with a complete audit trail (IP, timestamp, document version). Read the full answer

  • Who is liable for the content of my contracts?

    You, as the seller. ioumi provides the tool, and you write your offer, contract terms and general terms and conditions yourself and adjust them for each contract. Read the full answer

  • What happens if a project is canceled or postponed?

    With an amendment: change or remove the amounts, dates and descriptions of future payments, or end the project. Your customer countersigns, and then the new plan applies. Read the full answer

  • What does my customer see of ioumi?

    Your brand: offers, contracts, emails, invoices and the customer portal carry your logo and your colors. Read the full answer

  • Am I the contracting party for my customers, or does ioumi sell on my behalf?

    Yes, 100%. ioumi is not a reseller: contracts and invoices are issued in your name, and the customer relationship belongs to you. Read the full answer

  • Can I bring in my sales team and track commissions?

    Yes: team member accounts with their own permissions, with setter and closer recorded for each deal. Because contract, invoice and payment are linked, you calculate commissions based on the money actually received. Read the full answer

  • How many team members can work with ioumi?

    In addition to the admin: one account on the Free plan, two on Starter, five on Growth and twenty on Scale, each with its own permissions. We sort out larger teams personally. Read the full answer

  • Can I run multiple companies or brands through one account?

    One account covers one company and one brand, because the payment account review is tied to it. For additional brands, you create a separate account. Read the full answer

  • Who takes care of VAT?

    You remain the contracting party and are therefore liable for the tax. ioumi creates the invoices with your tax rates and provides the export for your bookkeeping, and you handle the filing and payment. Read the full answer

  • When do I get my money, and where is it held until then?

    Payments land in your own wallet and are paid out to your bank account automatically every week, after a 7-day security period. Read the full answer

  • How quickly can I start selling with ioumi?

    The same day: the review runs digitally without waiting time, then you set up your template and payment plans and send your first contract. We support you during setup. Read the full answer

  • How do my existing customers and ongoing contracts move to ioumi?

    Through the migration service: we migrate existing customers and ongoing payment plans together with you, via CSV or API, including CRM integration. Read the full answer

  • Is ioumi GDPR compliant, and where is the data hosted?

    Yes. Austrian company, hosting in the EU, eIDAS compliant e-signature and a data processing agreement with every customer. Read the full answer

  • What happens if ioumi is ever unavailable?

    Your payments keep running: due collections and invoices are scheduled in the background and processed afterwards. Hosting is in the EU with UpCloud, which states 99.999% availability. Read the full answer

  • Is there a free way to get started?

    Yes, the Free plan has no monthly base fee, but slightly higher transaction fees instead. As soon as your volume grows, you switch to a plan with a monthly base fee. Read the full answer

  • How much does ioumi cost?

    A small monthly base fee plus a transaction fee on the volume you process, starting at €0 on the Free plan. All plans are on the pricing page. Read the full answer

All questions & answers